RETURN OF GOODS

  • Claims for damaged, missing or short supplied goods should be submitted within two working days of supply.
  • In addition to any rights that may apply under the Australian Consumer Law, we are able to offer change of mind returns for credit in certain circumstances within 21 days of purchase only.
  • Prior approval must be granted before returns are accepted.
  • Certain goods will not be returnable for change of mind. If you wish to know whether the goods you are considering ordering are available for change of mind credit, please ask us before completing your purchase. For example, parts specially procured, electrical components, fuel injection, coloured trim and body parts will not be returnable for change of mind. These are examples only. The ineligible list is not limited to these examples.
  • Goods that have been fitted, painted or altered in any way by the purchaser will not be accepted for change of mind credit under any circumstances.
  • Charges for freight, packing and cartage will be made where applicable.
  • Handling charges on returns are as follows:
    • Up to 14 days – 10% of purchase price | 14-21 days – 20% of purchase price
    • Ex Germany Approved return – 40% of purchaser price return fee
  • Invoice number must be quoted & freight pre-paid on approved returns.
  • Items eligible for change of mind return must be supplied in original packaging, in as sold condition and accompanied by original purchase invoice number.